Reviews
State Farm® Agent Kimberly Hitchman
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Xyan Neider
September 30, 2026
"Kimberly was so amazing to work with. Quite simply, she’s the bom dot com. I recently moved cross country and needed to transfer my State Farm policy to VA. Kimberly helped me with ease, professionally, and human connection. I’m so pleased to find a Black woman owned State Farm office, and I’m glad I did because her customer service is beyond what I’ve been accustomed to. I’m so happy with my decision to join this particular State Farm office! And every single person I’ve worked with in her office is exceptional."
We responded:
"Xyanthe,
It was such a pleasure meeting and chatting with you yesterday. We definitely connected. Thank you for choosing us. We don't take that lightly, because you have many choices, but you chose us and for that my team and I are grateful. We are here for you. We love what we do and we will continue to strive be our best. I am so glad that we were able to meet your needs. We look forward to you stopping by.
Thanks again and we will see you soon, don't hesitate to contact us if you have any questions at all."
Dywanique ford
September 30, 2026
"Mrs. Kimberly and her insurance team are the best folks out selling insurance right now. If you’re looking for cost-efficient and client-centered insurance, go and see them ASAP. I won’t say too much just go and see for yourself!!!"
We responded:
"Hi Dywanique,
Thank you, Thank you for your kind words. We appreciate you and your thoughtfulness to take your time to complete a review for us. I will share with the team. We will continue to strive to be our best always. Again, we thank you.- The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio."
Leslie Williams
September 21, 2026
"Mrs Andrea is so awesome very polite and answered every single question I had !"
We responded:
"Hi Leslie,
1st my apologies in just responding to your review. Thank you so much for your review. We are happy that we were able to answer all your questions. It is important to us that we exceed your expectations. We appreciate you, and that you choose our agency. We don't take that lightly. Much appreciated. Call us anytime. - The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio. "
Anthony Oliver
September 13, 2026
"My experience with Agent Andrea Grayson Mgr/ Kimberly Hitchman was great and reasonably priced. I appreciate your knowledge and quick and honest response towards my concerns. I look forward to continuing my coverage under your agency into the future. Thank you so much.
V/r,
The Oliver Family"
We responded:
"Thank you Anthony and the Oliver Family. We appreciate your review and I will share with Andrea. We strive every day to be better. We appreciate you and thank you for trusting our agency. Don't hesitate to reach out to us or stop by to visit. Be Safe. The Hitchman Agency, Kimberly, Andrea, Teresa, Joanne and Antonio."
Shelia Banks
September 11, 2026
"Kim is an seasoned professional who provides sage advice and guidance as it relates to your insurance needs. She is thorough and will not leave a stone unturned to represent you as an agent. State Farm is fortunate to have her within their company."
We responded:
"Hi Shelia, Thank you so much for your kind review. You know we are always striving to improve our knowledge and be better for all our policyholders and potential policyholders. Much appreciated. The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio."
Iris Collins
September 3, 2026
"Even though I was unable to obtain my policy with Kim Hitchman she transferred me to Mr. Antonio and he was an amazing representative for the company. He was very professional and made me feel like a valued custimer. I am now insured with State Farm bye bye Progressive."
We responded:
"Hi Iris, Thanks again for your review. Much appreciated and I also shared with Antonio. Thanks for choosing us. We are here for you. The Hitchman Agency- Kimberly, Andrea, Teresa, Joann and Antonio."
Shanna Blanc
September 1, 2026
"My rates keep dropping every renewal which I am extremely grateful for! Now my nephew has his own policy with them :)"
We responded:
"Hi Shanna,
Thank you so much for sharing your experience. I agree Teresa and Andrea are dynamic. We are glad that we were able to help. We appreciate you and know that we are here for you. Thank you for trusting the team with your insurance needs. Kimberly, Teresa and Andrea."
Michael Boyd
August 26, 2026
"Been insured with Kimberly’s office for years now, never had any issues. They helped me with my car when someone hit and ran my rear bumper. Even gave me a same house discount on my insurance when my brother got insured by them as well, an unexpected but welcome help."
We responded:
"Hi Michael,
My apologies, I thought I had replied to your review. Much appreciated. We are here for you. Thanks again. You know how to reach us. We are here. The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio."
James Boyd
August 26, 2026
"Antonio Rorie was very helpful, patient, and professional when helping me acquire my auto insurance policy through State Farm, and made the experience both quick and easy."
We responded:
"Hi James,
My apologies for not responding to your review timely. Much appreciated. We thank you for trusting our agency with your insurance needs. I will also share your feedback with Antonio. Thanks again for choosing us. The Hitchman Agency-Kimberly, Andrea, Teresa, Joann and Antonio."
Charlotte Robertson
August 19, 2026
"Antonio Rorie was patient and have great customer service. I appreciated the time and patience he had with me. Thank you"
We responded:
"Hi Charlotte, 1st, my apologies for just responding to your review. We appreciate you and I will share with Antonio your feedback. Thank you for trusting our agency with your insurance needs. Much appreciated. The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio."
Gene Williams
August 14, 2026
"Antonio was very outstanding and very knowledgeable and his customer service is 10,000. He answers ALL your questions in detail . Whoever gets him ALWAYS allow him to assist!! Keep up the outstanding service and report.
Thank you again"
We responded:
"Hi Gene,
Thank you so much for your review. We appreciate you and I apologize for just responding. I will share your feedback with Antonio. Thank you for trusting us with your insurance needs. We appreciate you for allowing us to maintain your insurance. The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio."
Ellen Wesby
August 12, 2026
"I use State Farm for all my insurance needs. I needed insurance on my new car it was easy and fast Antonio was great and had me all set while I was still at the dealership and sent me my id cards fast he was professional and very polite and knowledgeable. Thanks Antonio and Kimberly for always being there."
We responded:
"Hi Ellen,
1st, Congrats on the new car. I'm so glad we were able to assist you with getting what you need timely. I will share your review. Thank you again for trusting us with your insurance needs. Because of you, we are still here. We appreciate you. You have choices, but you continue to choose us and we appreciate you. Thanks again, Stop by and show us that new car. - The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio,
"
Gale Morring
August 6, 2026
"My insurance agent, Mr. Antonio was very professional and very patient with me. All my questions were answered, and everything fell through accordingly to process my insurance."
We responded:
"Hi Gale, my apologies for the late response. Thank you for taking time to give us a review. I will share with Antonio. We appreciate you and thank you for trusting our agency. We are here for you. - The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio."
Azaria Gathers
August 3, 2026
"This is my first time ever partnering with State Farm & I had a great experience to start! They were very accommodating and ready to help and be informative however they could at the office. I personally worked with Antonio with my policy but Kimberly was absolutely lovely also when I spoke with her. I’m sure I picked a great office to pair with also. Lastly the pricing for my policy is the best I’ve received yet tbh."
We responded:
"Hi Azaria, Thank you so much for your kind words. We appreciate you and I will share your review with Antonio and the team. Thank you so much for trusting us with your insurance needs. It was a pleasure to meet you and thank you again. - The Hitchman Team- Kimberly, Andrea, Teresa, Joanne and Antonio."
Kevin Coleman
July 14, 2026
"This State Farm Team is AWESOME!!"
We responded:
"Hi Kevin,
My apologies for the late response. Thank you for taking the time to provide a review for our agency. We are here for you. Don't hesitate to reach out if and when you need us. Kimberly, Teresa, Andrea, Joanne and Antonio-The Hitchman Agency"
Troy Russell
July 7, 2026
"My insurance agent was very helpful and patient with me. His customer service was impeccable"
We responded:
"HI Troy, Thank you for your review and your kind words about Antonio. We appreciate you trusting us with your insurance needs. I will share your review with him. Thanks again and remember we are here for you. The Hitchman Agency-Kimberly, Andrea, Teresa, Joanne and Antonio."
Issamar Kirby
July 6, 2026
"⭐⭐⭐⭐⭐
I’ve had a great experience with this insurance company during my first year living alone. They have been extremely responsive and efficient in updating my policy, especially when it came to adding a new third-party and making sure everything was correctly reflected without any delays or confusion.
What really stood out was how smoothly they helped me start the process of combining my renters and auto insurance. They explained my options clearly, made sure I understood the benefits, and handled everything quickly on their end so I didn’t have to stress or follow up repeatedly.
Customer service like this is rare, professional, proactive, and genuinely helpful. Honestly, the representative I worked with deserves recognition (and probably a raise) for how well they managed everything. I feel confident and taken care of with this company. This is my first and ONLY renters insurance from now on!"
We responded:
"Hi, and thank you so much for your kind words and just taking the time from your schedule to give our agency a review. We very much appreciate you. Do not hesitate to reach out if you need us. Again, thank you for trusting the Hitchman Agency. Much appreciated. - The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio."
Arnitra Worthington
June 25, 2026
"I am very please with State Farm for over a year my service has been excellent kimberly Hitchman and her staff are very professional.Thank you for all your service I am please to be a member I recommend this office."
We responded:
"Hi Arnitra, Thank you so much for your review. You know we appreciate you. Reach out to us anytime. We appreciate you and we thank you for choosing the Hitchman Agency for your insurance needs. Much appreciated. The Hitchman Agency-Kimberly, Andrea, Teresa, Joanne and Antonio."
Lemon Café
June 22, 2026
"great service and very helpful"
We responded:
"HI and thank you so much for taking your time to give us a review. We appreciate you. Thanks again and you know we are here when you need us. The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio."
Deborah McElroy
June 13, 2026
"I am just thrilled to become a part of State Farm with Kimberly Hitchman. The warmth and personal care provided by the entire staff is truly above average. Customer appreciation is virtually unheard of these days, but a repeat occasion at her office! Impressive beyond the norm. I'm a keeper 😊"
We responded:
"Awe, Deborah, thank you so much. You are a keeper too. We so appreciate you. Thank you for just trusting and believing in our agency. You know we are here when you need us. Thanks again and thank you for taking time your time to give us a review. The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio."
Doris Anderson
June 10, 2026
"After my car was backed into on a Friday evening, I contacted State Farm's office right away. Mrs. Kimberly Hitchman answered the phone at 4:30 p.m. She was very professional, polite, concerned, and caring about my accident.. She put me in touch with the claims department and they were also very helpful with the process. The following Monday, another representative from State Farm's office contacted me to follow up with the accident/claim. She was also very professional, polite, concerned, and caring.
The claims department referred me to the best body shop who took much pride in repairing my car back to perfection.
Thank you Mrs. Kimberly Hitchman and your Wonderful Team at State Farm Insurance!!!
I am very pleased and would highly recommend you to others!😃"
We responded:
"Hi Doris and thank you so much for your kind review. The Hitchman team appreciates you. I'm just glad that you are ok. My apologies for just responding to your review. We are happy that we provided you with the service you deserve. We appreciate you choosing us. Thanks again and call us anytime. We are here for you. The Hitchman Team- Kimberly, Andrea, Teresa, Joanne and Antonio."
Goldia Warren
May 7, 2026
"I found Andrea my agent with Kimberly Hitchman’s State Farm Insurance a detail and completely delightful experience. Andrea helped me feel I made the right decision choosing them as my agency. Andrea made sure I understood every step in getting my coverage, asking me along the way, did I have any questions or did I understand all that she had just gone over. She also helped me feel I had all the coverage I needed or wanted for now. I would say this is a really good agency to have working for you."
We responded:
"Hi Goldia,
Thak you so much for choosing our agency. I will share your kinds words with Andrea and the rest of the team. We so appreciate you allowing us the opportunity to take care of your insurance needs. We are here for you. We hope to see you at our Customer Appreciation on June 11th. Come hungry. We appreciate you choosing us.- The Hitchman Agency, Kimberly, Andrea, Joanne, Antonio."
Eden Maleniza
May 5, 2026
"It was a pleasure talking to Antonio today. He was very professional and a great help to me when I was purchasing a new car insurance."
We responded:
"Hi Eden,
Thank you so much for allowing us to insure your new car. I will share your review with Antonio and the team. We appreciate you choosing us. We thank you. We are here for you. We hope to see you at our customer appreciation on Thursday June 11th. Stop by anytime. - The Hitchman Agency-Kimberly, Andrea, Teresa, Joanne and Antonio."
Greg Reed
April 30, 2026
"Antonio, was very helpful and personal. I enjoyed the ability to come to the office and engage with Antonio."
We responded:
"Hi Greg,
I apologize for just responding to your review. Thank you so much for the kind words. I'm glad Antonio was able to help you. We appreciate you allowing us to take care of your insurance needs. We hope you are able to stop by on Thursday June 11th for our Customer Appreciation. Thanks again, we appreciate you. The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio. "
Daren Williams
April 28, 2026
"The insurance agents listen to my request and find the best products. They are patient in waiting for me to respond."
We responded:
"Hi Daren,
Thank you for taking time to give us a review. We value your time and appreciate you allowing us to meet your insurance needs. Much appreciated. Come join us on Thursday June 11th as we have hour customer appreciation. Come hungry. Thanks again. The Hitchman Agency- Kimberly, Andrea, Teresa, Joanne and Antonio."