State Farm® Insurance Agent Kimberly Hitchman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tracy Boone
September 8, 2025
5
out of
5
rating by Tracy Boone
"I absolutely love every thing about the experience I receive when doing business with this company. They are very proficient and I love how they give friendly payment reminders.. easy to access and communicate with… I’d refer to to any one"
S Riojas
August 21, 2025
5
out of
5
rating by S Riojas
"I just want to say how hard the employees at this Insurance agency work for the company I work for, they are dedicated, diligent and kind. It has been an absolute pleasure working with Teresa, Kimberly and Andrea. You ladies are amazing. Keep up the great work and thank you for all the hard work you do for us. -Teresa @Astro"
We responded:
"Hi Teresa, Thank you so much. We truly appreciate you all and your patience with us. We know you all have choices, but you all continue to choose us for your insurance needs. We are grateful and appreciative. Thanks again for the review. We know you are busy, but you still took the time to give us a review. Much appreciated. Kimberly, Teresa, Andrea, Joanne and Antonio- The Hitchman Team."
Tom Ackerman
August 21, 2025
5
out of
5
rating by Tom Ackerman
"Representative was very curtious and helpful. She provided the phone needed to repair our car windshield. Also provided our policy information since I didn't have access to it. Many thanks for the quick assistance."
We responded:
"Hi Tom, thank you for your review. I'm happy that the team was able to assist you when you needed us. Thank you for your kind words and taking time out of your day to write a review for the Hitchman Agency. Kimberly, Teresa, Andrea, Joanne and Antonio- The Hitchman Agency."
Asad Yusuf
August 20, 2025
5
out of
5
rating by Asad Yusuf
"Teressa is the best.every time I call I’ve been helped and I see the care being put into the work sincerely for the customer to be happy! "Kimberly Hitchman's State Farm office is the absolute best office in the state of Virginia! Everyone who works for her is there to help you with any of your insurance needs. And they do it with a smile! Very knowledgeable group and very professional! Call Kimberly's office and let them help you!""
We responded:
"Asad, thank you, thank you for your warm review. I have shared it with Teresa. I'm so glad that you see that we truly care about what we do for you and all policyholders. We are so appreciative. You have many options, but yet you stay with us. We are grateful. Thanks again for the kind words and you know how to reach us if you need us. Kimberly, Teresa, Andrea, Joanne and Antonio- The Hitchman Agency."
SUSAN NINS
August 19, 2025
5
out of
5
rating by SUSAN NINS
"Helped me save $ to get best saving for my car insurance. Also helped me with how to use the dividends from my insurance policy. Always kind and helpful."
We responded:
"HI Susan, Thank you for your kind review. We appreciate the 5 stars. I am glad we were able to help. You know we are here, so don't hesitate to reach out if you need us. We are here and thank you for your continued trust in the Hitchman Agency. Kimberly, Andrea, Teresa, Joanne and Antonio- The Hitchman Team"
Karl Wojcik
August 18, 2025
5
out of
5
rating by Karl Wojcik
"Teresa on Ms. Kimberly's helped me get a number of different issues (my fault!) with my homeowners account sorted out. Working with her was a joy. She was upbeat, helpful, understanding, and made the entire process seamless. And on a Monday morning no less!"
We responded:
"Hi Karl, Thank you so much for your kind words. I will share with Teresa. I'm happy we were able to help you and sort it all out. We are here, so anytime you need help with insurance, do not hesitate to reach out. We are here. Thanks again for your kind words. Much appreciated. Kimberly, Andrea, Teresa, Joanne and Antonio- The Hitchman Agency."
Iris Moon
August 14, 2025
5
out of
5
rating by Iris Moon
"Antonio helped me splendidly with getting auto and renters insurance set up! He was attentive in following up and answered all of my concerns and questions! Go to Kimberly Hitchmans Agency, amazing customer service and transparency."
We responded:
"HI, thank you so much for the kind words and taking the time to complete a review. I am so glad Antonio was able to help you. I will share your review with him and the team. Thank you for choosing our agency. We appreciate that you chose us for your insurance needs. Feel free to stop by the office anytime and/or call if you need us. Thanks again and have a wonderful Thursday.- Kimberly, Teresa, Andrea, Joanne and Antonio. "
TAndre Brickhouse
August 14, 2025
5
out of
5
rating by TAndre Brickhouse
"Thanks Andrea. Very detailed information and help by answering a million questions without appearing to be frustrated!"
We responded:
"HI TAndre, Thank you for your review. I am glad Andrea was able to answer your questions. Don't hesitate to call us if you have any additional questions. We are here for you. Thanks again and thank you for trusting us to meet your insurance needs. I will share your review with Andrea. Kimberly, Andrea, Teresa, Joanne and Antonio- The Hitchman Team."
Erica Valentine
August 12, 2025
5
out of
5
rating by Erica Valentine
"These ladies are so wonderful😭 They treat you like a person, not a number. Very knowledgeable and patient 🙂↕️ I was having a very hard time contacting an insurance company that was supposed to be paying my car repair off from an accident. So Statefarm called and I got a call back literally 5 minutes later😂 It was like having your Mom step in and handle things."
We responded:
"Hi Miss Erica Valentine, Thank you so much. Yes you are a person to us. We appreciate you lady. We haven't seen you in a while. If you are ever nearby, don't hesitate to stop by. We would love to see you. We thank you for taking time to complete a review. Much appreciated. Call us anytime. Be safe. Kimberly, Teresa, Andrea, Joanne and Antonio.- The Hitchman Team. We are here for you."
Larry Jackson
August 8, 2025
5
out of
5
rating by Larry Jackson
"My experience with Ms Kimberly and her staff was beautiful. One because they were friendly as well as professional. They took the time to go over what I would be getting and my options. And they made me feel comfortable and not pressured like other businesses do. I just felt good and I would recommend her to any of my friends or family."
We responded:
"Hi Larry, It was such a pleasure speaking with you today. Thank you for calling us. We very much appreciate you taking the time to speak with me and your patience. We know it was a lengthy call, but you hung in there with us. We look forward to you meeting the entire team in person, so I know we will see you soon. Thanks again for the kind words and we look forward to working with you. Kimberly, Andrea, Teresa, Joanne and Antonio- The HItchman Agency."
Riley Rodman
August 5, 2025
5
out of
5
rating by Riley Rodman
"Antonio and Kimberly were both extremely helpful. Got me the best full coverage for so cheap! Extremely nice and give it to you straight. No scams here!!! 10/10 Recommend."
We responded:
"HI Riley, It was such a pleasure speaking with you. Tell your Mom, thank you. I am so glad that we could help. We are here when you need us. Contact us with any questions. Thanks again, for allowing us to insure your vehicles. Much appreciated. Kimberly, Andrea, Teresa, Joanne and Antonio- The HItchman Agency."
Richie Soriano
July 31, 2025
5
out of
5
rating by Richie Soriano
"We have had State Farm for years and they have never disappointed. When we call the office everyone one there are very polite, helpful and professional. When my wife was in an accident, our agent Kim Hitchman was the first person at the house checking on her. We will have State Farm for life."
We responded:
"Hi Richie, Thank you so much for your review. You know I appreciate you and Jennifer for trusting me to be your agent and friend. I so appreciate your family. You all have allowed me to be take care of your insurance needs and you didn't have to. I am grateful for you all. My promise to you is that we will continue to strive to give our best to meet your insurance needs. Kimberly, Teresa, Andrea, Joanne and Antonio- Hitchman Agency"
Forbi Mbandi
July 29, 2025
5
out of
5
rating by Forbi Mbandi
"I have been with Kimberly's State Farm insurance for 10 years. Their services are exceptional. They are just a phone call away, and that's value for great service. When I was in need of a rental, state farm stepped in right away to help. Rates have increased everywhere, but I am grateful for their services. Please consider using Kimberly Hitchman State Farm. Ask for Teresa. She has been a breathe of fresh air to work with."
We responded:
"Thank you Forbi, Thanks so much for the kind words. Teresa is ecstatic about your review. We so appreciate you trusting us all these years. We will continue to strive to be our best for you. You know you can contact us when you need us. Thanks for taking time to review the agency. We are grateful and appreciative of your comments. Thanks again Kimberly, Teresa, Andrea, Joanne and Antonio. - The Hitchman Agency."
Crystal Harrison
July 25, 2025
5
out of
5
rating by Crystal Harrison
"Let me just tell you Kimberly Hitchman and her group made this terrible experience much easier I highly recommend to anyone to contact Kimberly Hitchman office they treat you like family and make sure you understand every step of the way thank you Kimberly Hitchman for everything you do for me and everyone else"
We responded:
"Crystal, Thank you, Thank you, Thank you. Much appreciated. We try to make everyone feel welcome. We appreciate you. You continue to choose us the Hitchman Agency for your insurance needs and we are so grateful. Thanks for taking the time to give us a review. Be Safe! Kimberly, Andrea, Joanne, Andrea, Antonio- The Hitchman Agency."
stephanie sharpe
July 23, 2025
5
out of
5
rating by stephanie sharpe
"Kimberly is great to work with! I’ve been with her for over 20 years and do not plan on going anywhere. She’s always been kind and quick to help with anything I need. The other people working in the office are great too. I was having issues with the 1-800 number so I spoke with Antonio in her local office and he jumped in to help right away. He answered all my crazy questions with no hesitation and made me feel valued. He truly went above and beyond to make sure I was taken care of which is rare these days. I cannot say enough great things about him and Kim! Thanks for all you do!"
We responded:
"Stephanie, Thank you so much for your review and thank you for hanging with me for all these years. I so appreciate you. Yes, Antonio is awesome, and I will share your review with him. You know we are just a phone call away if you need us. We are here. Thanks again, Kimberly, Andrea, Teresa, Antonio, Joanne- The Hitchman Team."
Renikqua Ricks
July 22, 2025
5
out of
5
rating by Renikqua Ricks
"Everyone was so patient with me and very helpful!!!"
We responded:
"Thank you so much for taking time to write us a review. We appreciate you. We are here, do not hesitate to reach out when you need us. Thanks again. Kimberly, Andrea, Teresa, Joanne and Antonio- The Hitchman Agency"
Xyan Neider
July 17, 2025
5
out of
5
rating by Xyan Neider
"Kimberly was so amazing to work with. I recently moved cross country and needed to transfer my State Farm policy to VA. Kimberly helped me with ease, professionally, and human connection. I’m so pleased to find a Black woman owned State Farm office, and I’m glad I did because her customer service is beyond what I’ve been accustomed to. I’m so happy with my decision to join this particular State Farm office!"
We responded:
"Xyanthe, It was such a pleasure meeting and chatting with you yesterday. We definitely connected. Thank you for choosing us. We don't take that lightly, because you have many choices, but you chose us and for that my team and I are grateful. We are here for you. We love what we do and we will continue to strive be our best. I am so glad that we were able to meet your needs. We look forward to you stopping by. Thanks again and we will see you soon, don't hesitate to contact us if you have any questions at all."
Lisa Bates
July 17, 2025
5
out of
5
rating by Lisa Bates
"If I could give more than 5 stars, I would! Kimberly Hitchman and Andrea Grayson are the true superheroes of State Farm. Their professionalism, deep knowledge of insurance, and relentless advocacy on behalf of their clients are unmatched. When I found myself in a frustrating situation where my rights as a policyholder were being overlooked, Kimberly and Andrea stepped in without hesitation. They didn’t just handle the issue—they owned it. They listened with empathy, navigated complex processes with clarity, and fought for what was fair. Their combination of compassion and expertise is rare. They don’t just provide insurance—they provide peace of mind, protection, and unwavering support. I’m incredibly grateful to have them in my corner and wouldn’t trust anyone else with my insurance needs. Thank you, Kimberly and Andrea—you are truly State Farm’s finest!"
We responded:
"Lisa, We so appreciate you. Your review warms my heart, and I so filled with joy that you took the time to express how you felt about the service you received from us. We value you and everyone that has chosen my office for their insurance needs. You have stayed with us for years and I am grateful. Andrea says thank you and to call us anytime. We enjoy what we do and will continue to give our best. Thanks again for the very warm words. The Hitchman agency appreciates and thanks you. Kimberly, Andrea, Teresa, Antonio and Joanne"
Baby Cam
July 17, 2025
5
out of
5
rating by Baby Cam
"Andrea on Kimberly Hitchmans team is the best. She not only got me an amazing auto insurance quote and deal but she was so sweet. She treated me like more than just a customer . We talked about my child and her grandchildren . I would recommend this team highly to anyone I know . 100 stars for Andrea , give this woman a raise haha"
We responded:
"Thank you so much letting us know your experience with Andrea. I agree, she is definitely a leader on this team. I'm so glad you felt comfortable. Please know our policyholders are more than customers to us. We appreciate all of our customers. You have choices, but you choose us, and we are appreciative. We are continuing striving to give our best. You deserve the best from us. Thanks again for taking the time to give Andrea a review. I have shared it with her, and she says thank you so much. Hitchman Team-Kimberly, Andrea, Teresa, Joanne and Antonio."
Robert
July 11, 2025
5
out of
5
rating by Robert
"Very helpful in making sure you are taken care of with the correct insurance needs."
We responded:
"Hi Robert, Thank you so much for taking the time to complete a review for our office. Much appreciated. Do not hesitate to reach out to us. We are here for you. Kimberly, Andrea, Teresa, Joanne and Antonio- The Hitchman Team."
christine barnes
July 9, 2025
5
out of
5
rating by christine barnes
"The Kimberly Hitchman team is awesome. Friendly, cheerful and they get the job done with insurance. Easy to work with. We love them."
We responded:
"HI Christine, Thank you so much for your review. Thank you for trusting us with your insurance needs. My apologies for the late response as I was out of town. We appreciate you. Kimberly, Teresa, Andrea, Antonio and Joanne- The Hitchman Team."
Curtis Currie Jr.
July 3, 2025
5
out of
5
rating by Curtis Currie Jr.
"Great customer service. Every time I call, I'm taken care of."
We responded:
"Thank you, Curtis I'm so glad we were able to help. We appreciate you giving us a review. We understand you are busy, and it means a lot to us that you took time from your day to give a review. Thanks again and we appreciate you and thank you for trusting us with your insurance. We are here. Kimberly, Andrea, Teresa, Joanne and Antonio- The Hitchman Agency Team"
Shelley Smith
July 1, 2025
5
out of
5
rating by Shelley Smith
"I have been with State Farm for many years. Years ago I made a HUGE mistake by trying another major insurance company. I "ran" quickly back to State Farm. Owner, Kimberly Hitchman and her team of agents are truly exceptional!! On many occasions, as well as today they selflessly go above and beyond to assist in whatever is needed. For example, Mrs. Hitchman researched an important matter. Today, when I called to pay my premium, agent Andrea Graysen, upon seeing a message on her computer screen, informed me and said she would call me as soon as she look into it . Ms. Graysen contacted several persons at State Farm offices and resolved the issue immediately. Because of her, as of today I was issued an auto insurance credit for two months AND a monetary refund!! I am so elated and grateful. I thank and praise God Almighty for this unexpected blessing and for State Farm, particularly the owner, Mrs. Hitchman, and the agents that work alongside her for all they do. ☺️☝🏽💕"
We responded:
"Hi Shelley, Thank you so much for taking time out of your busy day to give us a review. We are so grateful and appreciative. Thank you for trusting us. We are here for you. You know you can call us anytime. Again, thank you for choosing us. Kimberly, Andrea, Teresa, Joanne and Antonio- The Hitchman Agency."
Aileen Rathgeber
June 30, 2025
5
out of
5
rating by Aileen Rathgeber
"Super friendly and personable! Handled my dilemma with ease!"
We responded:
"Hi Aileen, Thank you so much for your review. I am so glad that we were able to help you. Thanks again for taking the time to reviewing our agency. Please don't hesitate to contact us anytime. We appreciate you and thank you for trusting our agency with your insurance needs. Kimberly, Teresa, Andrea, Joanne and Antonio- The Hitchman Agency."
Monika Wright
June 26, 2025
5
out of
5
rating by Monika Wright
"Ms. Kimberly Hitchmam and her agency is God sent!! Over 15 years with no complaimts. They literally treat you like family. Ms. Kim makes sure you get the most out of your insurance and guide you every step through a stressful time. Honorary mentioned to Ms. Andrea she is patience very welcoming and her helpfulness with claims is very appreciated."
We responded:
"Hi Monika, Thank you so much for writing a review for our agency. We so appreciate you and your patience. I knew Andrea would take care of you. Yes, I agree, Andrea is very patient and welcoming, and so are you. Thanks for allowing us the opportunity to be your insurance agency. We much appreciate it. Kimberly, Andrea, Teresa, Joanne and Antonio - The Hitchman Team"